FREQUENTLY ASKED QUESTIONS
Planning your visit to The Canon Theatre? Find answers to frequently asked questions about tickets, parking, accessibility, amenities, and more. If you need additional assistance, please contact us—we’re happy to help!
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Age recommendations vary by production, and we ask that you refer to each show’s event page for age restrictions that may apply.
For most performances, all children are required to have a ticket and separate seat, except for children two years and younger who will be sitting on an adult’s lap. Any child attending an evening performance should be able to sit quietly through the show. As a courtesy to other audience members, please use discretion in bringing a young child to a performance not designated for children.
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Photography and video recording are strictly prohibited during the performance. We ask that all guests turn their devices off completely to avoid distraction of the artists on stage as well as their fellow audience members.
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ONLY small clutches, wristlets, or fanny packs no bigger than 6”x 9” OR clear plastic bags NO BIGGER than 12"x12"x6” will be allowed inside the venue.
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
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Live theatre is a shared experience, and your courtesy helps create an enjoyable performance for everyone—including the artists on stage. Because performers can often see and hear the audience, we ask that all guests observe the following etiquette:
Arrive early and be seated before the performance begins.
Remain seated during the performance whenever possible. If you must leave your seat, please do so during intermission or an appropriate break.
Silence all mobile phones, smart watches, and electronic devices before the performance begins and again after intermission. Please refrain from texting or using illuminated screens during the show.
Keep conversations to a minimum and save comments for intermission or after the performance.
Open candy wrappers, snacks, and beverages before the performance begins whenever possible to minimize noise.
Be respectful of fellow patrons by removing hats that obstruct views and avoiding behavior that distracts others from enjoying the performance.
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For the safety and security of our guests, re-entry is not permitted once your ticket has been scanned and you have entered the venue.
If you have an emergency or require assistance, please speak with a member of our team who will do their best to accommodate special circumstances whenever possible.
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To minimize disruptions to the performance, patrons arriving after the scheduled showtime will be seated at the discretion of theatre staff. Late seating may be delayed until an appropriate break in the performance, and in some cases, patrons may be directed to alternate seating locations until intermission.
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Theatre doors open one hour prior to the show time listed on your ticket. Guests are encouraged to arrive early to allow plenty of time for parking, security check, ticket scanning, concessions, and finding their seats before the performance begins.
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All guests in attendance are required to wear a shirt, shorts/pants/skirt, and shoes at all times for their own safety. Theatre management reserves the right to deny entry or remove any guest wearing attire that we consider inappropriate. Costumes, props, full face masks and face paint are not allowed.
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Coat check service is available for your convenience during select performances and the cooler months.
Guest Servics will not check in or store any food or beverage items.
While every effort is made to safeguard checked items, the Canon Theatre is not responsible for lost, stolen, or damaged items. We recommend that guests keep valuables, including wallets, phones, keys, and other personal items with them at all times.
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If you believe you lost an item during your visit to the Canon Theatre, please speak with an usher or staff member before leaving the venue.
If you’ve already left, please email btrunzo@goceci.org. Provide your name, contact information, show date, seat location (if applicable), and a description of the lost item.
Lost items are held for 30 days from the date they are turned in.
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The Canon Theatre welcomes individuals with disabilities to attend performances, educational programs, and special events at our facility and we are committed to providing an accessible, inclusive, and welcoming environment for all guests.
General Assistance:
If you require accessibility assistance, one of the Canon Theatre’s uniformed volunteers will be happy to happy to help you. When attending performances, we recommend that you arrive at least 30 minutes prior to showtime.Accessible Entrance:
The front entrance of The Canon Theatre is a step-free accessible entrance.Accessible Restrooms:
All restrooms facilities at Canon Theatre are handicap accessible. -
Service animals, as defined by the Americans with Disabilities Act (ADA), is a dog that has been individually trained to perform specific work or tasks for the benefit of a person with a disability, and are welcome at the Canon Theatre with supporting documentation. All service animals must remain on a leash or harness. The service animal must rest in the seating area with the individual and not in the aisle. A guest whose service animal poses a threat to our patrons will be asked to remove such animal from the venue.
Pets, comfort animals, emotional support animals, mini horses, and therapy animals that are not trained service animals as defined by the ADA are not permitted inside the theatre.
General Venue Information
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The Canon theatre is a cashless facility for all concessions, bar service and box office transactions to ensure efficient service and the best patron experience.
We accept all major debit and credit cards, in addition to digital payment methods like Apple Pay and Google Pay.
Cashless Policy
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Outside food and/or beverages are not permitted in the venue. Guests must dispose of unauthorized items prior to entering the venue or return them to their vehicle. Guest Services will not check in or store any food or beverage items.
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Snacks, soda, water, and alcoholic beverages are available at Canon Theatre. Concession area and bar sales are available one hour before each performance, throughout the performance and intermission, closing shortly after intermission.
Alcohol, sales, service and consumption on the premises are governed by Pennsylvania law. Staff and volunteers reserve the right to request photo identification, and to limit or restrict sales as necessary.
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Snacks and beverages are permitted in the seating area.
Select beverages are served in cups with lids, which must remain on in the venue seating areas.
Food and Beverage
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A Non-Profit Sustainability Fee and Historic Preservation Fee are added to each ticket at checkout.
The Canon Theatre is operated by Canonsburg Educational and Cultural Institute (CECI), a 501(c)3 nonprofit organization, and every dollar collected through ticket fees is reinvested into the theatre and its mission. These fees help support the ongoing preservation and maintenance of our historic venue while also covering essential operating expenses such as staffing, utilities, technology, and guest services.
We are committed to keeping our fees as reasonable as possible while providing outstanding entertainment and preserving this historic landmark. All applicable fees are clearly displayed before your purchase is completed.
For certain events, additional fees may apply at the request of the artist, tour, or promoter, such as VIP packages or other special event enhancements. All applicable fees will be clearly displayed before your purchase is completed. Ticket prices and fees are subject to change.
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All ticket sales are final. Refunds, exchanges, or credits are not available unless an event is cancelled or rescheduled.
If an event is cancelled or rescheduled, ticket holders will be notified of their available options. Please note that certain fees may be non-refundable, as outlined in our Ticket Terms and Conditions.
We encourage patrons to carefully review their event date, time, and seating selection before completing their purchase.
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The ticket purchaser is solely responsible for safeguarding their tickets. Lost, stolen, misplaced, or damaged tickets will not be replaced or refunded.
To protect against unauthorized use, the Canon Theatre cannot issue duplicate tickets for lost or stolen tickets. We encourage patrons to keep their tickets in a safe place until the event.
The Canon Theatre is not responsible for tickets purchased through unauthorized third-party sellers.
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Yes, although we encourage patrons to purchase tickets in advance through the Canon Theatre website to secure the best available seats.
If tickets remain available, they may also be purchased at the Canon Theatre Box Office beginning 1 hour prior to the scheduled performance. Please note that ticket availability cannot be guaranteed on the day of the event, as some performances may sell out in advance.
For the best selection and to avoid disappointment, we recommend purchasing your tickets as early as possible.
Ticketing & Fees
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Whether you’re joining us from Pittsburgh, West Viginia, Ohio, or communities throughout the tri-state region, the Canon Theatte offers a convenient and accessible destination for live entertainment.
The venue is located one block from downtown Canonsburg at 220 North Central Avenue, Canonsburg PA 15317.
Google Map Directions -
Parking is available at the Canon Theatre-owned parking lot and Grace Baptist Church parking lot, both located on North Central Avenue, across the street from the venue.
Additional parking is available in nearby surface lots and on-street parking within walking distance. Metered parking is free after 6PM weekdays and all day on weekends.
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Ride share (Lift, Uber, etc) drop-off and pick-up is located on East College Street.
Please see Canon Theatre Parking Map for more information. -
Designated disabled parking is available on the south side of the venue adjacent to the front entrance on a first-come, first-served basis. Please display a valid disability parking placard or license plate. Vehicles without proper identification may be towed at the owner’s expense.
Individuals with disabilities my be dropped off and picked up through the drive that encircles the theatre.
Directions and Parking
The safety and well-being of our guests, performers, volunteers, and staff are our highest priority. The Canon Theatre is committed to providing a safe, secure, and welcoming environment for every event.
Please visit our Safety and Security page for more information.